FAQs

You can book an appointment with any of our team online at https://myla-health.carebit.co/patients/bookings/new

How to book:

1. Select the doctor that you wish to see.

2. Choose whether you want to see them face to face or online. If you select face to face choose that option (in the third box).

3. If face to face confirm the location you would like to be seen.

4. A calendar will appear: white boxes show available dates, you can scroll to different months to find a convenient one.

5. If you would like to change your selected doctor or location use the reset search button and make an alternative selection.

   If you don’t mind which doctor you see - just leave that selection box blank.

If you need help with booking please get in touch using the details on our contact page.

We are able to issue private prescriptions via Pharmacierge, a regulated online pharmacy. They will arrange delivery to your home. If you would prefer an NHS prescription we will write to your NHS GP with our treatment recommendations. After the initial 3-month period, private prescriptions incur a charge of £35.

We take payment at the time of booking. When you make an online booking with us it will ask for a card payment at the time.

If you make an appointment with our team over the phone we will take card details at the time and process payment. If it is not possible to process payment there and then you will be sent an invoice to be settled as soon as possible.

You can change or cancel your appointment by logging into your Carebit portal. If cancelling, please email us on info@mylahealth.co.uk in order to initiate your refund.

At Myla Health, we are committed to provide high quality, expert women’s healthcare and to do so we need to have a cancellation policy in place. We hope you understand the need for this; if appointments are cancelled or rescheduled at short notice, we are unable to use that time for other patients waiting for appointments.

If you are unable to attend an appointment already scheduled, please do try to give us as much notice as possible. We are happy to cancel and reschedule appointments at any time. There will be a charge depending on the time of cancellation.

• In the event that we receive less than 24 hours notice of cancellation, this incurs a 100% cancellation charge.

• In the event that we receive more than 24 hours notice but less than 2 working days notice, a cancellation fee of 50% of the appointment fee will be charged. 

• Cancelling or rescheduling an appointment more than 48 hours in advance of the appointment date does not incur a fee.

We recommend that an initial appointment (45 mins) and a review appointment (30 mins around 3 months later) is the best way to start or change a treatment plan with Myla Health.

More reviews may be required depending your individual experience.

If Myla Health continues to prescribe for you, an annual review (30 mins) is required to ensure we are prescribing safely and aware of your current medical history and medications.

If it has been more than 18 months since you were last seen, we ask that you make a 45 minute “new appointment” so we have enough time to review any health changes.

Blood tests are not usually required prior to assessment. However we are happy to arrange these if you would like. Please see our Blood Tests page for more information.

Yes. If you have relevant medical records, clinic letters, or investigation results that you would like your clinician to be aware of, you are welcome to upload these to your Carebit account or email them directly to our team (info@mylahealth.co.uk) before your appointment.

We will make uploaded documents available to your clinician; however, we cannot guarantee that they will be reviewed in advance of your consultation. Any information you upload will usually be considered within the context of your appointment, alongside your symptoms, medical history, and treatment goals.

Please note that Myla Health clinicians can only take clinical responsibility for investigations that they have requested directly or have formally reviewed and interpreted as part of your care. We cannot accept clinical responsibility for investigations arranged by other healthcare providers or those obtained independently.

If you have received a test result that requires urgent medical attention, please contact the healthcare professional who requested the investigation to seek appropriate medical advice.

Some health insurance policies do not, unfortunately, cover menopause. Kindly check with your provider, and obtain an authorisation code, before booking the appointment. We are delighted to see that more policies are recognising the importance of menopause and offering cover.

If you are not sure if the appointment will be covered, and have not obtained a code, please pay for your appointment up front and you may be able to claim the fee back from your policy if covered.

Unfortunately we are not able to accept bookings covered by BUPA or when using an AXA authorisation code, as the code is not an assurance of payment. However if you pay up front you will often be able to claim some of the consultation fee back from AXA after the consultation. 

If your provider suggests an alternative clinician it is worth checking that they hold the BMS Menopause Specialist qualification as many practitioners in this field do not.

Following your initial consultation we are happy to answer queries via email when you are getting settled into your treatment plan. Emails are suitable for clarifications and quick questions about side effects. If there is something more complex to discuss it is safer for us to arrange a follow up appointment for you. Please email info@mylahealth.co.uk if you have any queries, and these will be passed onto your Doctor immediately.

If you have been seen by Myla Health in the last 18 months you are welcome to book in a 30 minute review appointment to discuss your symptoms and treatment.

If it has been more than 18 months since you were last seen, we ask that you make a 45 minute “new appointment” so we have enough time to review any health changes.

Our clinicians prescribe regulated Body Identical HRT (sometimes called regulated Bio Identical HRT). This is made from plants and is identical in structure to the hormones of the body. All the hormone treatments that we prescribe are regulated and licensed so we know that they are safe and effective. We do not prescribe compounded Bioidentical hormones which are not regulated and are not recommended by the British Menopause Society.

Yes, several members of the Myla Health team have collaborated with pharmaceutical companies during their careers. This has primarily involved delivering educational talks aimed at helping healthcare professionals stay informed about the latest developments in menopause, women’s health, and sleep. Much of the education for clinicians in the UK is made possible by sponsorship from pharma companies and we are committed to improving education in our field.

We also see value in sharing our clinical experience with pharmaceutical companies as advisors, and participating in research, in order to pursue new treatments that might benefit women. 

Our involvement with any company is always fully transparent and any fees paid do not influence our prescribing decisions. The medications we prescribe are the same ones we use in our NHS roles and we are guided by what is best for our patients, in line with national and international guidelines, as well as expert consensus.

If you would like more details you can view of individual disclosures here

Our services are open to all. Throughout the website we use the term women to refer to people assigned female at birth. We know that trans and non-binary people can also struggle during menopause and we are here to help. We pride ourselves on being inclusive.

We are only able to see you if you are on UK soil at the time of your appointment. You will need to have a UK address for any medication to be delivered

In our private hospital locations we are unable to see patients who are younger than 18, due to hospital regulations. So that is in Sevenoaks, Sheffield, Exeter, Haywards Heath and Montefiore Hospital, Hove.

However we do see anyone who is aged 13 and older via online appointment or in Hove Therapy Rooms location.

Every one of our doctors work in the NHS and we are absolutely dedicated to providing high quality menopause care for all women. We are also passionate about improving menopause care across the board and over the past 3 years, between us, we have given our free time to deliver over 100 educational sessions to NHS clinicians to upskill them and improve standards of care. We have campaigned both at local and national level in order to improve menopause services, and we also regularly support charities who work with people in the menopause. We know that sometimes women would like a bit more time and specialist expertise that is available in the NHS and provide this within our Myla Health appointments.